Governments of Floyd County and City of Rome, GA

Floyd County

Employment Process

Minimum Qualifications

Interested applicants must be at least 18-years-old, possess a high school diploma, GED or equivalent. Applicants must be able to pass a criminal background check and have no felony convictions. 

Successful applicants will receive training by senior dispatchers from Floyd E911 as well as instructors from the Georgia Public Safety Training Center, to obtain certifications in basic GCIC Operator, Basic Communication Officer and Emergency Medical Dispatch. 

Hiring and evaluation process

When we announce open positions all applicants will submit an online application with Floyd County Human Resources. Following a period of accepting applications we will contact all candidates by email and invite them to our testing facility for the initial testing phase. 

Tests include:

  • Typing test with minimum performance of 35 words per minute,
  • Successful completion of a standardized written test presented by Floyd County Human Resources; the test evaluates reading comprehension as well as listening skills, 
  • Interviews with candidate will be conducted by senior dispatchers or administrative staff. 

General Job Description

Communications Operator, E911 (official)

Receives calls 

  • on the County’s emergency 911 system, including emergency TDD calls, and language lines,
  • from non emergency numbers: to provide information, answer questions, take messages, and/or refers caller to appropriate staff,
  • for emergency calls: obtains information from callers and determines the appropriate agency to respond to the need for assistance and provides agencies with information they need to respond; works to keep callers calm; monitors status of response; and contacts wrecker services and utility companies as needed.

Logs information 

  • utilizes criminal database, 
  • enters information from callers, 
  • dispatches agencies and keeps a record of all activities by public safety.

Monitors a variety of radio frequencies 

  • monitors weather radios
  • alerts personnel to weather conditions
  • monitors law enforcement, ambulance, fire and other emergency services providers
  • provides information to and/or obtains information from field personnel regarding emergencies, incident scenes, directions, and status.

Performs administrative support activities such 

  • updating and retrieving information from databases
  • enters law enforcement information into databases
  • queries databases upon request
  • researches warrant information, driver’s licenses and tags

Must be able to receive and interpret various official documents, including: vehicle reports, criminal reports, training reports, weather advisories, daily shift reports, trouble reports, computer aided dispatch reports, information from Georgia Crime Information Center, ordinances, policies, procedures, manuals, reference materials, or other documentation.

Communicates is important. Employees communicate with not only supervisor and other county employees, but also the public, law enforcement, fire, and medical personnel, outside agencies, and other individuals as needed to coordinate work activities, review status of work, exchange information, resolve problems, or give/receive advice/direction.

Operates equipment, to include:

  • A computer terminal for the Georgia Crime Information Center
  • computer aided dispatch terminal 
  • communications equipment 
  • a personal computer
  • general office equipment as necessary to complete essential functions, to include the use of emergency communications software, word processing, spreadsheet, database, or other system software.