Floyd E-911 operators are certified by Association of Public Safety Communications Officials and Georgia Peace Officer Standards and Training Council.
Our center is certified through the missing kids readiness project from the National Center for Missing and Exploited Children. We are also certified by Georgia Bureau of Investigation as a Child Abduction Response Team partner with other local agencies.
Our center was recognized in 2016 as a service of the year by Georgia Emergency Communications Conference. The award is a joint venture of the Georgia chapters of the Association of Public Safety Communications officials and the National Emergency Number Association.
Our telecommunications center answers a variety of calls from the public. The majority are emergency calls but there are also non-emergency calls, notifications from alarm companies and administrative calls for service from our partner agencies.
We are among the most advanced E-911 centers in the state with text-to-911 capability and location services for our computer aided dispatch. We employ 29 full time Communications Officers and 2 Administrative employees. The E-911 center is staffed 24-hours a day, 365 days a year.
Our communications officers are trained in emergency medical dispatch, which is a protocol developed by medical professionals and approved by a physician in which we're able to provide feedback and assistance to callers for a multitude of medical emergencies.